Terms of Service
Effective Date: January 1, 2025
Welcome to CreatorBalance. By accessing or using our services, you agree to these terms. Please read them carefully.
Address: 24 Sussex Drive, Ottawa, ON K1M 1M4, Canada
Business ID: 606151134
Phone: +14162293052
1. Services
We provide accounting and tax support tailored for creators and knowledge-based entrepreneurs. Our offerings include chargeable sessions, ongoing support packages, and specialized filings.
2. Info-Products
Our digital resources, such as tutorials and guides, are delivered electronically immediately upon confirmation.
3. Physical Products
We may offer printed materials or branded items. These are shipped to the address you provide.
4. Refund Policy
CreatorBalance strives for client satisfaction. Refunds, credits, or exchanges depend on the type of purchase:
- Service Packages: You may request a refund prior to commencement for a full credit to your original method. After work has begun, refunds are prorated based on completed deliverables. Consulting sessions are non-refundable due to preparatory work, but may be rescheduled at no extra charge as outlined below.
- Info-Products: Because digital products are accessible immediately, they are non-returnable. If there is a defect in content delivery, please contact us within 14 days of purchase for a replacement or credit.
- Physical Products: You may return items within 30 days of receipt if unused and in original packaging. Return shipping costs are the responsibility of the customer. Refunds will be issued within 7 business days after we receive and inspect the return.
5. Rescheduling of Services
You may reschedule a service appointment up to 72 hours before the scheduled start time without any charge. Additional changes or short-notice requests may require an administrative fee or result in forfeiture of that session.
6. Changes to Terms
We may update these terms at any time. The updated version will be effective upon posting. Please review periodically.
7. Contact Us
If you have any questions about these terms, to request a refund, or to reschedule, please reach out via our contact form or call +14162293052.
8. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada.